Several users have reported that they are having various problems with the Google Maps app on iOS devices, iPhone or iPad. Some of the reported problems are listed below:

  • Google Maps is not working as expected, ex, slow-loading
  • Google Maps is not finding the current location correctly, (is Google Maps not locating you properly?)
  • Google Maps is not showing driving navigation correctly
  • The Google Maps app keeps crashing

Please note that we previously explained how you could troubleshoot when you are having issues with the Apple Maps app. Some of the tips mentioned in that article may be also useful.

Are you having this issue as well? It seems that a lot of Apple users have been experiencing this problem. This short article explains how you can troubleshoot the problem.

Google Maps troubleshooting

1. First of all, make sure that Location services is turned on. And further, Google Maps has permissions to use them. On your iPad or iPhone, tap:

  • On your device, go to Settings
  • Privacy
  • Location Services and make sure that Location Services are on. Then scroll down and find the Google Maps app and tap Google Maps and select either “While Using the App” or “Always”.Google Maps Location Services

2. Reboot your iPhone or iPad. Restarting your device may fix your problem. There more than one ways to turn off your device. Here is one of them:

  • Go to Settings > General > Scroll down and tap Shut Down.

3. You may want to close your app and restart. This may help you fix the problem. Here is how:

  • If your device has an Home button, then double press the home button (if you have a device without a Home button, i.g., iPhone X, swipe up and pause), this will appear your recently used apps.
  • Find the Google Maps app, you may swipe left or right
  • Swipe up to close Google Maps
  • Restart Google Maps

4. Turn on Background App Fresh. This will allow Google Maps to refresh its content in the background. Here is how:

  • Settings
  • Scroll Down
  • Google Maps
  • And toggle on Background App Fresh.Google Maps Background app fresh
  • If you see that Background App Fresh is grayed out, it is probably because your device is in Lower Power Mode. If you see that Background App Fresh is green but not functional, this is probably you turned off Background App Fresh. You can turn on by going to Settings > General > Background App Fresh.

5. Turn on Airplane Mode for a short time. Here is how:

  • On your device, go to Settings
  • Airplane Mode and turn on
  • Wait a few seconds
  • Then turn back it off

6. Update your Google Maps app. There may be updates available. Outdated version of the apps may be the reason. Here is how you can check:

  • On your device, tap App Store
  • Tap Updates
  • You can see available updates. If you see Google Maps, tap Update.Update Google Maps

7. Reset Location & Privacy. Here is how:

  • On your device, go to Settings
  • General
  • Reset
  • And tap Reset Location & Privacy

8. Reset your network settings. The problem may be a network related issue. Resetting your network setting may resolve this issue. However, please note that, as the name implies, this will reset your network settings, e.g., your Wi-Fi passwords will be deleted etc. Here is how:

  • Go to Settings
  • General
  • Scroll down and tap Reset
  • And tap Reset Network Settings

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